Job Information
Arrow Exterminators, Inc. Service Manager - Home Services in Alpharetta, Georgia
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Oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission, and Core Values.
Essential Functions:
- Ensure compliance with product labels, licensing, recurring training requirements, and existing company policies
- Foster and enforce a consistent culture of safety in line with our core values
- Drive commitments within your team to provide uncompromised customer service
- Resolve customer complaints and issues promptly and professionally
- Create and achieve monthly and quarterly revenue and sales budgets
- Daily oversight of expenditures that impact profit
- Manage daily and monthly production goals
- Create a positive sales culture that facilitates the achievement of Service Center goals
- Adhere to company pricing and sales guidelines
- Manage accounts receivable process
- Process accounts payable invoices and checks for accuracy
- Manage cash funds, company credit card(s), and expense reports
- Assess and negotiate customer warranty claims
- Manage payroll and HR-required activities
- Maintain effective staffing levels by hiring for open positions and forecasting for future needs
- Regularly lead performance feedback and reviews
- Explain and train on compliance, inspection, treatment, materials and sales procedures
- Conduct routine Check-ins of Team Members
- Maintain records within company and government guidelines for Team Members, the Service Center, and customers
- Manage and maintain fleet, equipment, and material inventory
- Conduct Monthly Truck Inspections
- Enter vehicle maintenance into Pest pac monthly
- Other duties as required
- Maintain Service center needs from Cleanliness to Cosmetically
- Troubleshoot Customer accounts
- Manage Afterhours/Weekend calls as needed
- Manage Service Employees Daily
- Work Closely With H.E's
Minimum Qualifications:
- Industry experience (preferred)
- Demonstrated leadership abilities
- Effective verbal and written communication
- Conflict resolution
- Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint, other web-based portals)
- Proven track record in achieving sales results
- Proven ability to multi-task
- Strong organizational skills
- Basic math skills
- Ability to pass any state regulatory agency-required licensing/certification exams
- Able to work a 40-hour (minimum) work week,
- Accessible after hours (including weekends/holidays)
- Possess a current Driver's License in the state where you work
- Meets company driving standards
- High school degree or equivalency, college preferred
Physical Demands:
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