Amherst. New Directions Youth and Family Services. Children's Care Manager. $22.27 - $23.40/hour

Position Summary: The Children's Care Manager role is an opportunity to provide Health Home Care Management Services for youth aged 0-21. This role takes a holistic approach to coordinating services based on individual needs, utilizing a strength-based, trauma-informed, and family-driven approach. The Care Manager engages with the youth and family to ensure they play an active role in the care plan's development and execution, linking them with resources and services, promoting evidence-based wellness and prevention, and providing comprehensive transitional care.

SKILL, QUALIFICATIONS, KNOWLEDGE, ABILITY & PHYSICAL REQUIREMENTS: Minimum Education and/or Professional Qualifications/Skills * Bachelor's degree in a human services field and two years of experience working with youth with complex mental health or medical needs, preferably in a community setting; or * Master's Degree and one year of experience in one of the above listed fields.

RESPONSIBILITIES/DUTIES: * Facilitation of Multidisciplinary Team (MDT): Facilitates collaboration amongst providers and natural supports serving the youth, including conducting regular team meetings with input from all. * Comprehensive Care Management: Engages the youth and family to play a central and active role in the development and execution of the plan of care goals, interventions and time frames that is based on a comprehensive assessment of the youth's needs. * Health Promotion: Promote evidence-based wellness and prevention by linking youth with resources and services based on individual needs and preferences. Coordinate the availability of priority appointments for youth to medical and behavioral health care services within their Health Home provider network to avoid unnecessary, inappropriate utilization of emergency room and inpatient hospital services. Collaborate with providers regarding changes in the youth's condition that may necessitate a change in treatment. * Comprehensive Transitional Care: Follow up with hospitals/ER upon notification of childs admission and/or discharge to/from an ER, hospital/residential/rehabilitative setting. Facilitate discharge planning and follow up with hospitals/ER upon notification of a child's admission and/or discharge to/from ER/ hospital/residential/rehabilitative setting. Ensure youth and family have appropriate services and supports following emergency events. Collaborate and consult with other providers in the youth's life. * Family Support: Utilize peer supports, support groups and self-care programs to increase youth and family knowledge about their needs, engagement and self-management capabilities, and to improve adherence to prescribed treatment. * Casework Contacts: - Maintain a caseload based on acuity (range of 12-40 cases). - Provide a minimum of one face to face contact/month for high and medium acuity cases. - Provide minimum of 2 core Health Home Services/month for all cases. - Participate in engagement and outreach to enroll new clients. - Utilize appropriate consideration for language, literacy and cultural preferences when communicating with youth and families - Maintain a flexible work schedule, including evenings and weekends. Outreach/Engagement: Assist with outreach and promotion of the Health Home program to ensure the program has consistent referrals and caseloads. Crisis Response: Facilitate the development of a crisis/safety plan that promotes use of the youth and family's strengths, supports, informal and formal resources as needed. Collaborate with the team to provide 24 hour on-call coverage to assist families in implementing their Crisis Plans.

Follow link for complete description and to apply through company website: https://www.fosteringgood.org/employment