Job Type: Regular

Time Type: Full time

Work Shift: Day (United States of America)

FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Public Safety Management Program is followed to ensure a safe and secure environment for patients, staff, and visitors. All shift activities are coordinated to ensure compliance with department policies: monitoring of officer response, documentation, and adequate staffing levels. Rapport is established with the hospital community, and they are encouraged to actively participate in the loss prevention program.

Job Description:

Primary Responsibilities (including but not limited to):

• Is responsible for all duties of Officer-in-Charge

• Maintains current work schedules to ensure minimum staffing levels.

• Monitors compliance to department reporting and quitting times, providing documentation of violations or deviations to the department standard.

• Participates in and ensures proper incident response, directs operations, inspects documentation and initiates follow-up investigations.

• Assures quality of work (patrol procedures, report content, and desk duties), documenting unsatisfactory performance for review by department manager.

• Uses sound judgment to determine a need for manager's intervention.

• Completes "Summary of OIC Activity" for each shift supervised.

• Oversees activities of the parking garage cashier to ensure productivity and compliance with duties and responsibilities. Intervenes, if necessary, to ensure continuity of service. Documents and reports all irregularities.

• Assists with preparation of department payroll and associated documentation as needed.

• Assures cost effective operations.

• Monitors uniforms, radios, keys and other department equipment to ensure compliance with department standards.

• Makes recommendations for utilization of department budget to maximize efficiency.

• Coordinates all shift activities and operations.

• Inspects and approves all incident reports for content and form.

• Coordinates duty assignments, and provides support for delegated functions, as evident by shift productivity.

• Reports safety hazards and recommends corrective action, as indicated by officers documentation.

• Fosters commitment to professional advancement.

• Understands standards for public safety officer and works with officers to ensure they are able to meet standards. Recommends corrective action to ensure appropriate employee performance.

• Reports exceptional performance of duties by officers, as indicated, based on input from non-departmental sources and personal observations.

• Encourages officers to take advantage of all department-sponsored meetings, educational, and training sessions.

• Assists with preparation and presentation of performance evaluations.

• Ensures positive public relations demeanor.

• Maintains positive posture, polite, and respectful communications with patients, families, visitors, and other employees as indicated by manager's observations.

• Communicates with officers, officers in charge, hospital supervisory personnel, employees, and the nursing supervisor to ensure smooth interaction and assistance as rendered, as required.

• Makes decisions, solves problems, and provides effective solutions to conflicts, to provide efficient service.

Required Qualifications:

• Associate's degree in the criminal justice/law enforcement field or equivalent experience in a security environment.

• Valid Massachusetts driver's license, with proven safe driving records in all weather conditions.

• Good interpersonal and communication skills.

• Good decision-making ability in stressful/emergency situations.

• Ability to pass and maintain certification in CPR (first responder - C), and CPI (Nonviolent crisis intervention).

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled