S-744-12

Job Title:  HEAP Part Time Intake Screener - OMJST

Worksite Location: 1366 Market Avenue North, Canton, Ohio 44714

Number of Openings: 1

APPLY DIRECT to STARK COUNTY COMMUNITY ACTION AGENCY:

Email a cover letter and resume to HR@sccaa.org if you meet the requirements**

Or Fax 330-454-6850

Please mention OhioMeansJobs Stark or Tuscarawas when applying to this employer.

Job Summary: Review client documentation to ensure the application is complete as well as the data entry for administrative tracking purposes.

Duties and Responsibilities:

• Greet customers and provide face-to-face client assessments in their pursuit of obtaining utility assistance.
• Receive and screen applicant's required paperwork for specific program applications, prior to the Intake Specialist interview.
• Multi-line phone system - Respond to all incoming client calls, answer questions and/or transfer calls to an appropriate intake specialist or department.
• Educates clients on program services.
• Refers clients for services, as needed, within the agency and/or to partner agencies.

Skills and Specifications:

• Excellent organizational skills with the ability to prioritize workload and meet deadlines.
• Must have strong knowledge of a variety of computer software applications in word processing, spreadsheets, and presentations (MS Word, Excel, and PowerPoint).
• Excellent customer relation skills with all contacts including coworkers, clients, and referral sources.
• Knowledge of basic math functions.

Education and Experience:

• High School Diploma or GED and/or an associate degree in Social Work or related field from an accredited college or university; or a technical school certification and/or 5 years of equivalent work experience in social services.
• Minimum of two (2) years of work experience in providing data entry and/or customer service in a social services agency or non-profit agency, exhibiting a passion for working with low-income clients.

Details: Part-Time / Wednesday-Thursday-Friday / 1^st^ Shift

Wage: $15.00/hour

Available Benefits:

• Paid Holidays
• Vacation
• Retirement Plan other than 401K

Pre-employment Testing:

• Criminal Background Check
• Drug Testing

OMJ Staff Contact: RC3