Front Desk Job Duties:

The Medical Office Receptionist will greet patients, activate patient files, and move patients through a predetermined schedule of appointments at a physician's office.

Duties/Responsibilities:

• Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
• Schedules appointments for the physicians and physician assistant to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. Prepares a daily schedule of examinations for each provider.
• Able to take patient information and insurance over the phone and build new patient charts.
• Maintain HIPAA compliance measures at all times.
• Endeavors to keep patients on schedule by reminding provider of service delays.
• Assists ill or distraught patients as necessary. Telephones taxi or family members when necessary for transportation.
• Maintains reception area in a neat and orderly condition.
• Assists patients with insurance papers and billing questions. .
• Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed.
• Handling money and balancing cash everyday.

Required Skills/Abilities:

Personality and demeanor to deal with the public and assist ill, older, or distraught patients.

Basic office skills such as typing and filing. Experience in Google Docs and Microsoft office is a plus.

Good