Based out of the lab at the Warrensville Technical Center in Warrensville Heights, OH, this position will serve as the subject matter expert for multiple high-dollar ARC (Accelerated Root Cause) investigations, recreate the mode of failure by replication the conditions at the project site where the complaint occurred, identify the root cause, implement corrective actions, and verify those actions were successful in solving the problem. Responsible for independently designing DOEs (Design of Experiment) to structure to recreate the failure. Complete ownership and responsibility for all quality projects that support the P&M Global business unit for both liquid and powder. Once root cause is identified, and corrective actions have been implemented and verified, this role would be responsible for submitting the work as a Continuous Improvement Project so savings can be captured. Additionally, this position is responsible for traveling to key customer project sites where complaints or failures are occurring so information can be obtained directly from the project site including samples, environmental information, application info, etc. Travel will occur on an "as required" basis based on the size of the complaint, overall risk, specific key customers, and exposure to the P&M organization. This travel will be mostly domestic but can occasionally be international so the candidate would need a valid passport and the ability to travel internationally if required. The ARC Group Leader will report directly to the Sr. Quality Manager of Innovation and Strategy. They will be responsible for managing a technician who will assist them in running various experiments to support driving towards root cause on various complaints. The intent for the role would be to expand and grow the pool of direct reports as the value is shown for this position. In other words, the intent is for the number of direct reports for this role to expand so they would also need to be comfortable overseeing a team of technicians/chemists. Support Business Needs Works with the Quality Excellence Engineer, Senior Quality Manager, and R&D Vice President to plan & review root cause analysis projects that support the Protective & Marine Global Liquid & Powder business unit. Subject matter expert responsible for executing ARCs, recreation/duplication of failure, and analysis of complaint samples for the Protective & Marine Global Liquid & Powder business unit in collaboration with the Quality Excellence Engineer Responsible for establishing DOEs to recreate and duplicate coatings failures experienced in the field with the Global Protective & Marine - Liquid & Powder customer base. Owner of all quality projects that support the needs of the Protective & Marine Global Liquid & Powder business unit in conjunction with the Quality Excellence Engineer. Partner with key customers to solve problems and provide solutions to the largest challenges. Collaborate across global cross functional and organizational boundaries, including ability to influence, negotiate and manage stakeholder interests/expectations of P&M Quality objectives. Works cross divisionally with individuals on multiple teams simultaneously as needed including Analytical, R&D, Marketing, Sales, Quality, Manufacturing, Operations, Commercialization Engineering, Supply Chain etc. Effectively coordinates work and resources to meet timelines and deadlines. Effectively manages multiple high-dollar value projects with critical levels of high-stakes exposure for the Protective & Marine Global Liquid & Powder business unit. Ability to effectively manage a team of technicians & chemists. Works directly with the Senior Quality Manager to support and execute the quality strategy for the Protective & Marine Global Liquid & Powder business unit. Identifies opportunities for Continuous Improvemen