Job Information
Randstad US customer service rep in dalton, Georgia
customer service rep.
dalton , georgia
posted april 23, 2024
job details
summary
$16 - $16.50 per hour
temp to perm
high school
category office and administrative support occupations
referenceAB_4520611
job details
Does the idea of an open, challenging and collaborative environment put a smile on your face? A manufacturing company is looking for a CSR to join their Customer Care team. The CSR / Account Specialist will take inbound and make outbound calls for a variety of customer related issues including order entry. Candidates must have previous CSR or Call Center type experience. Apply online and include an updated resume.
salary: $16 - $16.5 per hour
shift: First
work hours: 9 AM - 6:30 PM
education: High School
Responsibilities
Working in a Customer Service Department that will have 'cross-over' duties so will have multiple CSR responsibilities:
Customer Order Entry (from calls, emails & website)
Call customers to verify orders for accuracy as needed
Account Representative (expected to represent the company to the customer on all levels and explain products, services, and give quotes)
Data Entry
Work with other Departments (production, shipping, etc) to verify & ensure shipping dates are attainable
Freight quotes
Track customer orders to ensure everything is correct
Trace shipments so can give customers updates
Verify customer & contact information to ensure company database is up to date and valid
Requirements: Must have previous Data Entry experience (used in the workplace), Proficient with MS Office (especially Excel); Working knowledge of AS400 system. Must also have previous Call Center or Customer Account Management experience.
The essential functions of this role include:
- working up to 4 hrs of overtime per week
Skills
Telephone Etiquette (2 years of experience is required)
Basic Computer Skills
Customer Service (2 years of experience is required)
Account Management (2 years of experience is required)
Customer Relations
CUSTOMER ORDERS/SALES (1 year of experience is required)
MS Office (1 year of experience is required)
Order Entry (2 years of experience is required)
Data Entry (2 years of experience is required)
Call Center
Qualifications
Years of experience: 1 year
Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
get in touch
we are here to help you with your questions.
GT
ginger talley
+1 706 259 6667 (tel:+1 706 259 6667)
ginger.talley@randstadusa.com
Randstad US
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