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Spanning from Cardiovascular Units to Women's Health Centers, Emergency Rooms and Radiology Departments, Ultrasound is one of the most varied imaging modalities in all of healthcare. Because of this, Siemens Customer Service Engineers (CSEs) play a vital role in ensuring that sonographers can provide consistent, high-level care to patients in every part of a medical facility. Our professional CSEs do this using a mix technical expertise and top-notch customer service to keep Siemens Ultrasound equipment operating at our high standards for function and image quality.

Apply now for the position of Customer Service Engineer , and you will play a vital role in ensuring that sonographers can provide consistent, high-level care to patients in every part of a medical facility. Our professional CSEs do this using a mix technical expertise and top-notch customer service to keep Siemens Ultrasound equipment operating at our high standards for function and image quality.

Your role:

• Building and sustaining strong partnerships with your customers through the effective use of both technical expertise and interpersonal skills.
• Serve as the company's primary customer facing technical representative while working in collaboration with biomedical engineers and other senior staff members in a hospital or clinical environment.
• Ownership of customer relationships with the goal of upholding a high level of satisfaction with optimum service delivery.
• Work closely with clinical and sales partners best manage and grow your install base.
• Troubleshoot and resolve both hardware and software issues with ultrasound equipment, either remotely or at a customer site.
• Manage installation, modification, and preventive maintenance calls to ensure customer equipment operates at a high standard.
• Work with Regional Service Director to achieve individual goals and targets for the region.
• Ensure all work, and equipment adhere to all state and federal regulatory requirements.
• Required to submit any documentation required to remain in compliance with serviceable repairs.

• Maintaining a clean driving record in compliance with company fleet vehicle policies. Your expertise:

• Background maintaining electronic equipment, either in or out of a healthcare environment.

• Knowledge of MS Office software like Word, PowerPoint, Excel, and Outlook.
• Desire to work with our latest technology and learn about new software and hardware solutions.
• Passion to deliver customer centric solutions.
• Requires someone to work well without supervision, be a self-starter and can independently manage their time/schedule.

• Willingness to travel and flexibility, for both day-to-day work and required company training. Required Skills, Education and Experience for this position:

• High attention to detail.

• Ability to organize and prioritize tasks resulting in consistent productivity.
• Ability to function within and support a team environment and build strong working relationships.
• Dependable, flexible, and punctual.
• Ability to meet accuracy and productivity goals.
• Good problem-solving skills, ability to evaluate situation and prioritize factors in decision making.
• Self-motivated, utilize available resources for self-improvement and development.

• Able to follow directives and accomplish tasks outside of normal duties. This position will be assigned to a specific region but may be a used a floater position, meaning that this person may need to travel (vehicle/airplane) to assist with business needs when needed.

• CSEs are required to register with a vendor credentialing service. As part of this proces , may be required to submit personal information to a credentialing service company, to provide proof of vaccinations or related medical information, and to comply with other requirements needed to be able to work at customer site. May be required to complete US federal background check and requirements for access to US government facilities and/or government IT networks; terms of federal contracts require US citizenship - dual citizenship is prohibited.

Who we are:

We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare.