IMMEDIATE OPENING FOR A CLIENT RELATIONSHIP ASSOCIATE! JOB SUMMARY

• Under general supervision, greets and interacts with the public including participants, visitors, and staff.
• Answers routine questions and provides information and support services concerning current YWCA program activities.
• Handles branch cash transactions.
• Performs a variety of clerical and administrative duties to support program activities, including enrollment and sales duties.

EDUCATION

• High School graduate or equivalent required.
• Preferred two (2) years of college or equivalent experience in finance, accounting, sales and/or marketing.

EXPERIENCE

• One (1) year customer service experience; or equivalent combination of experience and training that provides the required knowledge, skills and abilities required.

OTHER REQUIREMENTS

• Excellent interpersonal skills, customer care and a high level of enthusiasm are essential.
• Must be able to ensure compliance with YWCA standards, policies and procedures as needed.
• Must be able to establish and maintain effective working relationships with fellow employees and the public.
• Must be able to work under pressure with constant interruptions.
• Must be able to work independently and autonomously.
• Must be able to make sound judgments, have excellent decision-making skills, and possess strong conflict resolution skills. Working knowledge of PC and MS Office software required.
• Must be able to maintain high standards for confidentiality.
• Must display positive attitude and composure.
• Must wear appropriate agency designated attire consistent with position for a professional appearance to meet agency standards.
• Must have current certifications for CPR and first aid.
• Must maintain these certifications throughout employment.
• May be required to have access to personal vehicle with valid driver's license and proof of sufficient liability insurance if assignments required multi-sites.
• Bilingual capability in English/Spanish required.