This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6501644

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rPublic Safety Communications Manager

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rLocation: University Police

rRegular/Temporary: Regular

rJob ID: 607888

rFull/Part Time: Full-Time

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r Workplace Culture

NAU aims to be the nation\'s preeminent engine of opportunity, vehicle of economic mobility, and driver of social impact by delivering equitable postsecondary value in Arizona and beyond.

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Special Information

• This position is posted as Public Safety Communications Manager, which is a working title. The NAU system title for this position is Manager, Police.
• This position is an on-site position which requires the incumbent to complete their work primarily at an NAU site, campus, or facility with or without accommodation. Opportunities for remote work are rare.
• This position may be subject to rotating shifts, unusual work hours and callouts in emergency situations associated with working in a 24/7/365 public safety communications center. Work is confined, in an indoor facility with limited mobility. This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties andresponsibilities. The essential duties, functions, and responsibilities may vary based on the specific tasks assigned to the position.
• Testing processes may include a written exam, an oral board interview, and/or a computer skills assessment. Successful completion of a background check, polygraph, and psychological exam are required. Testing process to last between 30 and 60 days. Unsuccessful candidates may be eligible to re-apply for all future openings.

Job Description

The Public Safety Communications Manager is the frontline leader of Public Safety Communications, overseeing the personnel and technology of the Communications Center, and radio systems used department wide. The Public Safety Communications Manager will draw upon their experience in public safety to drive the development of high standards for quality and the continual monitoring of performance, reinforcing good performance, correcting substandard performance, and developing initial and ongoing training programs needed to ensure the excellence of services provided. The supervisor recognizes the members of the Northern Arizona University community as the department\'s \"customers\", striving to provide service that exceeds expectations, and fostering the same culture among the personnel of Public Safety Communications. The Public Safety Communications Manager recognizes that emergency telecommunications are its own unique discipline, requiring a complementary, but fundamentally different skill set from that of first responders, and seeks to provide dispatchers with comprehensive initial training and progressive ongoing training opportunities. Industry standards are met or exceeded, staying ahead of the latest methods and approaches for achieving superior standards and results.

Customer Service - 25%

• Provides professional, service-oriented assistance to a variety of customers to include NAU community members, criminal justice agencies, the public at large and NAUPD co-workers.
• Demonstrates a working knowledge and application of the Department\'s mission, values, and community policing strategies.
• Utilizes the teamwork concept in daily interactions.
• Responds to all requests for information or assistance in a positive, courteous manner, and provides information within the scope of uthority and/or refers to the appropriate source.

Collaborative Problem Solving - 25%

• Identifies issues and/or concerns that are affecting the University community with an emphasis on issues within control of communications.
• Works in partnership with the University community, public, criminal justice agencies, and other users to effectively resolve the identified issues and/or concerns.
• Work collaboratively with the community, public, and private organizations, and Department members to resolve issues.

Dispatching and Supervising Dispatchers - 25%

• Supervise, assign, review the work of dispatchers who receive and process emergency and non-emergency calls.
• Operate as a dispatcher when shift coverage is needed.
• Monitor phone and radio traffic to ensure procedural compliance.
• Review case information entered into the computer system.
• Assess employees\' compliance with procedure.
• Assist in development of employee skills and abilities by providing constructive criticism, recognition, and corrective action when necessary.
• Conduct quality assurance feedback and coaching sessions with assigned employees at regular intervals.
• Provide both verbal and written feedback involving the discipline process.
• Initiates commendations where appropriate.

Hire and Train Personnel - 10%