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Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Massage Therapist is responsible for delivery of exceptional massage and body treatments. The Massage Therapist is also responsible for performing Hyatt's exclusive signature treatments and core service standards.

Duties Include:

• Provides professional massage therapy treatments or skin care treatments that enhance the well-being of our guests.
• Provide product, gift and treatment recommendations to guests which promote health and wellness.
• Facilitates the sale and purchase of products and goods.
• Performs inventories, as needed.
• Assists in setting up displays.
• Washes and folds towels, cleans facilities and equipment, maintains refreshments, etc.
• Maintains high sanitary standards, including performing safety inspections of spa facilities and addressing any deficiencies.
• Assures that required equipment and supplies are ready and in good working order.
• Is familiar with all hotel services/features and local attractions/activities to respond to guest inquires accurately.
• Works to create and maintain a welcoming spa environment that embodies the core values of our property and provides a memorable guest experience.
• Performs all tasks and provides services in conformance with policies, procedures, work instructions, training, codes of conduct, recognized best practices, safety laws and regulations.
• Interacts with other departments or contractors to assure seamless delivery of the program for the benefit of our guests.
• Serves as a subject matter expert on specific programs.
• Adheres to the leave no trace principles when performing tasks.
• Other duties as requested.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. :::

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Qualifications

• Possession of a valid Hawaii license as a massage therapist.
• Able to deal effectively and interact well with guests and co-workers.
• Available for work which may include weekends and evening scheduling and ready for all programs and activities.
• Excellent communication skills
• Able to perform simple arithmetic involved in selling products and making change.
• Demonstrated knowledge, understanding, and application of wellness concepts and human physiology.
• Knowledge in the safe and appropriate use of tools, equipment, props and procedures related to the essential functions of the job.
• Ability and skill in using basic computer systems and software.

Physical Requirements:

• Able to lift 25 pounds.
• Able to remain standing for long periods of time.
• Able to maneuver and control equipment.
• Able to work with and around chemicals present in swimming pools and spas.

• Able to perform all the physical tasks associated with the spa treatments and therapies for an extended period of time, e.g., pushing, pulling, kneading, stretching, reaching, etc. :::

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