This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11826265

Duration:8 Months

Employment Type:W-2

Responsibilities:

Develop deep knowledge of the CMS platform.

Respond to customer inquiries in a timely and accurate matter.

Assist with answering how-to questions and navigation through a variety of workflows, i.e., onboarding, contract review, and Adobe Sign contract execution.

Collaborate with internal stakeholders to identify opportunities to evolve current external/internal CMS system communications, reference/training guides, and iHUB system help text functionality.

Diagnose software issues and engage with systems teams to remove roadblocks.

Follow-up regarding the status of contracts of US, OUS consultants and affiliate Client managed.

Independently review, draft and process standard boilerplate contractual template agreements through CMS.

Answer client Consulting hotline calls and triage to correct resource.

Qualifications:

2-4 years of experience within a customer service / administrative role, working in a fast-paced environment, specifically pharmaceutical industry is a plus, with a desire to provide a high level of customer service.

Proficient in Microsoft Word, Excel, Outlook, OneNote, Teams, DocuSign, Adobe Sign

o Smartsheet application is a plus

o Demonstrates good systems and business process aptitudes

Must possess the appropriate level of skills necessary to effectively interface with all levels of Client employees, external Healthcare Professionals, Scientific Advisors, Vendors and Patients.

Fast learner with robust problem-solving and critical thinking skills

Strong communication, presentation, and interpersonal skills and the desire to provide a high level of customer service.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

Recruiter Details:

Name: Anil

Email: anil.g@ustechsolutionsinc.com

Internal Id: 24-09024