Premise Health Health Center Concierge in Lake Buena Vista, Florida

We have openings for Full-Time Health Center Concierges to work at our employer health center located in Lake Buena Vista, FL !

Premise Health is a leading worksite health and patient engagement company dedicated to improving the cost and quality of employee healthcare. We believe healthcare should be about helping people get, stay and be well. That's our mission and it's the foundation of everything we do. With more than 40 years of experience, Premise Health manages more than 500 worksite-based health and wellness centers across the country. The company serves more than 200 of the nation's leading employers, including a significant number of the Fortune 1000.

PURPOSE OF THE POSITION

Responsible for creating an amazing and delightful patient experience. The Health Center Concierge will assist patients from the moment they walk into the health center and is responsible for the overall patient flow as well as experience.

ESSENTIAL JOB FUNCTIONS

  • Greets patients with a smile and may assist them through the registration process

  • Extends a warm and caring approach to all patients with a respect for diversity

  • Keeps patient informed of wait times and manages visit expectations

  • Helps patients navigate the health center and escorts patients as needed

  • Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.

  • Schedules appointments and enters appointment date and time into computerized scheduler.

  • Ensures health centers uphold Premise brand standards by posting only branded and approved materials, and maintaining a welcoming appearance

  • Researches a patient’s outstanding out of pocket expenses and resolves errors

  • Resolves eligibility problems, incorrect claim charges and claim denials

  • Resolves questions about whether services are condition specific or related to preventive care

  • Coordinates information flow of benefits between dental, medical and other healthcare providers within the medical community.

  • Assures correct application of specialist provider network status Care Coordination

  • Coordinates referrals for patients through insurance and other physician offices or specialists

  • Facilitates the transfer of medical records and lab results

  • May assist in the arranging of DME equipment following a discharge from the hospital

  • Facilitates the reviewing of test results with another physician for diagnosis confirmation

  • Coordinates and makes arrangements for diagnostic tests

  • Coordinates care for patients with complicated medical issues Fosters communications and coordinates benefits with insurance companies with the goal of creating a smooth patient centered experience.

  • May require other duties as assigned.

BASIC QUALIFICATIONS

Education:

  • High School diploma/GED

Experience:

  • Prior medical office experience preferred.

  • Experience working with electronic medical records (EMR) preferred.

Knowledge and Skills:

  • Excellent problem-solving skills and ability to build positive relationships

  • Excellent verbal and written communication skills in a customer service environment

  • Excellent time management, organization, research, analytical, negotiation and interpersonal skills

If you want to join a team of knowledgeable, compassionate, like-minded healthcare professionals, join Premise Health for an unlimited opportunity with the company that is changing the face and the place of the healthcare industry as we know it.

We are an equal opportunity employer.