Data and Voice Technician

Requisition ID: 2024-7685

of Openings: 1

Location: US-UT-Logan Category: Information Technology Position Type: Benefited Full-Time Job Classification: Non-Exempt College: Finance and Administrative Service Department: Information Technology Advertised Salary: Commensurate with experience, plus excellent benefits

Overview The Data and Voice Technician (Telecommunications Technician) will perform and fully document IT infrastructure "Moves, Adds, and Changes" to meet contractor, student, faculty, and staff needs for voice and data connections, including telephone handsets, and edge data infrastructure. Work independently on assigned projects, including but not limited to warehouse duties, material auditing, uninterruptible power supply installation and maintenance as well as utility locating as needed. Work with clients and customers. Maintain and organize flow of materials and work area. Complete work orders as assigned through the IT Service Desk, Team Manager, and/or Project Managers.

Responsibilities DATA and VOICE TECHNICIAN RESPONSIBILITIES:

• Perform Moves, Adds, and Changes, as assigned, to end user voice and data services with minimal disruption to user and departmental functionality. This includes telephone handsets, and USU physical data connections and other items as assigned.
• Provide basic infrastructure technical consultation and advisement for customers pertaining to moves, adds, and changes of physical data connections and telephone service.
• Identify and recommend move, add, and change process and procedure improvements to the Team Manager and IT Administration.
• Perform edge data switch installation and cross connects as assigned.
• Troubleshoot problems regarding end user voice (including handset and voicemail) and basic data connection services.
• Troubleshoot and replace telephones and telephone accessories.
• Monitor and review inventory levels by physical count, record keeping and/or visual inspection to identify need for purchasing materials, equipment or supplies.
• Install Outside Plant copper/fiber optic cabling.
• Fusion Spicing/Termination of fiber optic cable
• Install security cameras, wireless access point and UPS systems.
• UPS installation and maintenance
• Utility locating campus wide, Statewide.

• Warehouse duties as assigned. IT INFRASTRUCTURE MAPPING AND DOCUMENTATION:

• Ensure that infrastructure records for voice and data system cable and equipment are accurate and up to date.

• Maintain accurate wire management records of voice station equipment and cable pair assignments. This requires an in-depth knowledge of existing campus infrastructure including tunnels, maintenance holes, fiber optic cabling, copper cabling and node sites.
• Maintain up-to-date geographical information regarding location of utilities, including development of systems and procedures to facilitate those processes for the organization.
• Gain in-depth knowledge of existing campus infrastructure including tunnels, maintenance holes, fiber optic cabling, copper cabling and node sites.
• Daily monitoring and mapping of new and relocated IT infrastructure. This job description has been designed to... For full info follow application link.

USU recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the university's academic mission of learning, discovery, and engagement. USU is an Equal Opportunity employer and does not discriminate in any of its programs and activities based on race, color, religion, sex, national origin, age, genetic information, sexual orientation or gender identity/expression, disability, status as a protected veteran, or any other status protected by University policy or local, state, or federal law (https://equity.usu.edu/non-discrimination).