Supply Chain Customer Service Manager

Position Description

Job Summary

Hybrid/Remote and Malvern, PA - Location

What’s the Job?

The Supply Chain Customer Service Manager provides the leadership and technical abilities to develop and manage a team of supervisors, leads, and customer service representatives that perform at world class service levels – achieving service goals, safety targets, cost optimization, and quality requirements. As a member of the Order Fulfillment Team – they must understand and utilize all logistics systems and processes to effectively develop and deliver service programs to meet the complex needs of all distribution channels (2-step, 1-step, retail, contractor, lumber yard, and customer direct) and product lines, while achieving cost and service targets. They must focus on standardizing logistics processes and procedures between sales regions by ensuring a comprehensive documentation and training program is maintained at all levels of the supply chain.

Key Duties / Responsibilities:

• Team leadership and development

• Customer service operations management and continuous improvement

• Service leadership and problem resolution

Required Qualifications

What do you bring?

• 4 year college degree preferred

• Seven to ten years of progressive management experience with Strong coaching and leadership skills

• Experience in running multiple shift service operations

• Prior experience cultivating customer focused business culture

• Adept at “win-win” conflict resolution

• Experience in using SAP ERP system in the product fulfillment area is desired

• Complete understanding of distribution channels

• Flexibility in working hours 7am – 7:30 pm and occasional weekends within a hybrid work environment

• Ability to travel up to 15%

• Technical aptitude (Understanding of EDI and Esker a plus)

• Proficiency with MS Office Suite (Word, Excel, Power Point)

• Persuasive and able to bring about consensus

Additional Description

Hybrid/Remote and Malvern, PA - Location

Company Summary

Why work for us?

At Saint-Gobain/CertainTeed, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our productsmake the world a more beautiful, safer, and sustainable home (http://bit.ly/purpose-sgna) .

Being a worldwide leader in light and sustainable construction, Saint-Gobain/CertainTeed designs, manufactures and distributes materials and services for the construction and industrial markets. Its integrated solutions for the renovation of public and private buildings, light construction and the decarbonization of construction and industry are developed through a continuous innovation process and provide sustainability and performance. The Group’s commitment is guided by its purpose, “ Making the World a Better Home ”.

Come be a part of our bigger purpose to change the world!

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Supply Chain Customer Service Manager

Location: Malvern, Pennsylvania

Posting Date: 04/18/2024

Job Code: USA08785

See yourself here (https://maps.google.com/?q=Ct+Roofing MALVERN Pennsylvania)