Job/Position DescriptionLTC Services Screener I: Screen requests for people who are aging and those with disabilities who are applying for Long Term Care Services and Supports that enable them to remain in the community. Work involves interviewing elderly consumers and consumers with disabilities; explaining and referring consumers to the appropriate services. Processes Community Care Services and Eligibility (CCSE) referrals for unit assignment. Provides general and specific information about CCSE services to individuals and the public. Makes appropriate referrals to other program areas and to the community organizations. Generates change requests from consumers, family members, and/or contracted provider agencies. Provides specific information regarding Interest List services and status of placements. Handles high volume incoming calls in a Call Center environment which may include working a schedule from 8am and#150; 5pm. Work includes operating a computer. May perform clerical duties on rotation. Essential Job Functionsand#149;Answers the toll-free Intake Line for Region 11 CCSE.and#149;Attends work on a regular and predictable schedule in accordance with agency leave policy. and#149;Communicates on a basic level with others (internally and externally) to provide, exchange or verify information on CCSE Services. and#149;Answer inquiries, address issues, or resolve/report problems or complaints. and#149;Operates a computer to document, update or inquire into case records. and#149;Interviews consumers to assess potential eligibility for CCSE Services.and#149;Serves as an advocate for individuals and agency representative in locating available resources and making referrals to community resources when appropriate. and#149;Prepares report/record of each call received in order to provide management information on program operations. and#149;Handles high volume incoming calls in a Call Center environment.and#149;May perform clerical duties on rotation. and#149;May perform other duties as assigned by Supervisor. Registrations, Licensure Requirements or CertificationsValid driverand#146;s license and insurance is required. Knowledge Skills Abilitiesand#149;Knowledge of Community Care Programs preferred.and#149;Knowledge of Gerontology, the field of disability, the dynamics of the aging process, and the special problems of the aged and disabled.and#149;Knowledge of resources that serve individuals who are older or have a disability.and#149;Knowledge of business English.and#149;Knowledge of spelling, punctuation, grammar. and#149;Education which demonstrates the possession of knowledge, skills, and abilities for the job performance.and#149;Ability to communicate verbally with clients/customers, contracted provider agencies, and the general public to gather information and/or explain policies and procedures. and#149;Ability to communicate both orally and in writing to include proper telephone etiquette.and#149;Knowledge of interviewing techniques to obtain personal information, to make inquires, and to resolve conflicting statements.and#149;Ability to understand and carry out moderately complex oral and written instructions.and#149;Ability to make minor decisions using rules and regulations as they apply to work problems.and#149;Ability to maintain confidentiality.and#149;Ability to set priorities, establish timeframes, and meet deadlines.and#149;Ability to establish and maintain effective relationships with individuals receiving services, co-workers, contract agency staff, and staff from other federal or state agencies.and#149;Ability to operate computer and general office equipment.Initial Screening Criter https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=599827 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.