At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Senior Product Manager – Mobile Smart Assistant Product Manager

The Mobile Smart Assistant Product Manager will report to the Smart Assistant Experience Owner in the U.S. Bank Consumer Digital Office. They will be responsible for developing personalized Smart Assistant experiences and associated roadmap that contributes to achieving our goal of becoming central to our customer’s financial lives. Areas of focus include regularly reviewing customer queries to identify feature improvements and opportunities, imagining new conversational experiences to add customer and business value, ensuring best-in-class delivery and on-going management of an industry leading virtual assistant. The person in this role will collaborate with peers and other leaders to visualize, strategize, prioritize, implement, and measure our impact and growth of digital engagement through Smart Assistant to maximize value to the bank.

Core responsibilities include:

• Collaborates with Smart Assistant Experience Owner to define Smart Assistant capabilities and experience, aligning with other Consumer segment and enterprise strategies.

• Partner with capability managers, delivery managers, architects, UX Design, Agilists, business lines and other product managers to evangelize the best solutions and facilitate execution across various stakeholders.

• Hands-on leader who excels at data analysis and customer research to drive discovery and ensure the right problems are identified along with the most fitting solution.

• Work collaboratively across Business Lines / Functions to define, sequence, and execute the Smart Assistant roadmap.

• Serve as an evangelist and subject matter expert for Smart Assistant, offering insight and opportunity to other product managers.

• Advocates and embodies customer-obsession, within and outside the Consumer digital team, resulting in simple, frictionless, & innovative digital products/experiences.

• Presents persuasively and authoritatively to peers and senior leadership, while facilitating collaborative conversation.

• Create experience roadmaps aligned with partner business objectives.

• Take experiences from initial concept through user research, co-creation, and rapid prototyping.

• Articulates the trade-off between KPIs that measure customer experience and KRIs that measure risk.

• Clearly quantifies the strategic value and business benefit of Smart Assistant and contributes to executive management evangelization for investment approval.

• Demonstrates thought leadership by integrating analytics to drive innovative experiences for customers that have a positive impact on business results.

• Manages a consistent, repeatable set of product artifacts (product-level roadmaps, feature / function gap analysis, journey / process maps, inventory of “best-in-class” experiences), evolving them in sync as our business changes and grows.

ESSENTIAL FUNCTIONS:

Support the end-to-end journey strategy from inception , and determine business value to be created Define an integration plan across the agile team to ensure seamless, end-to-end experience across the journey Work closely with the IT Architect and developers to see how the journey will integrate with the bank’s architecture and be re-usable across future journeys Ensure customer-driven design across user pain points, market needs, and usability test results Manage Epics and Stories that support customer and business needs, and generate agreement at quarterly Roadmap and Planning Interval sessions

Basic Qualifications

• Bachelor's degree, or equivalent work experience; Masters Degree preferred

• 10 or more years of product management experience

Preferred Skills/Experience

• Comprehensive knowledge of Virtual Assistant, Chat Bot, or Conversational AI experiences

• Strong technical and systems analysis skills

• Considerable experience with digital product development in an Agile environment

• Extensive product/program development, implementation and strategic analysis experience within a matrixed environment

• Excellent management, leadership and interpersonal skills

• Thorough knowledge of competitive market, operations and various products and services within financial services or other direct to consumer industries

• Well-developed verbal and written communication skills

• Strong financial and competitive analysis skills

• Financial services experience

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $129,455.00 - $152,300.00 - $167,530.00

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.