GENERAL SUMMARY: Under general supervision,

• Primary Duties: Rent boats (kayaks, canoes, row boats) to park visitors and assist with launch and disembarking -
• Secondary Duties: Open, close and clean the Clubhouse and/or Pavilions for renters. Including some nights and weekends.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Building specific

1. Explain rental fees, policies and procedures.
2. Open building(s) (unlock doors, disable alarm) at pre-determined time.  Close building(s) (lock doors and set alarm) when the event is over.
3. Clean restrooms, kitchen and floors after every event in preparation for the next event.  A detailed procedure list will be provided.
4. Landscaping and grounds maintenance (weed whacking, mulching, etc.) as needed.

Boat specific.

1. Greet customers and discuss the type, quality and quantity of boats sought for rental.
2. Explain rental fees, policies and procedures
3. Compute charges for rental or services and receive payments.
4. Provide information about rental items, such as availability, operation or description.
5. Answer telephones to provide information and receive orders.
6. Rent items, arrange for provision of services to customers and accept returns.
7. Recommend and provide advice on boat use and safety.
8. Reserve items for requested times and keep records of items rented.
9. Keep records of transactions and of the number of customers.
10. Prepare rental forms, obtaining customer signature and other information, such as required driver's license.
11. Inspect and adjust rental items to meet needs of customer.
12. Inspect returning rental items for damage and assess damage fee as required.
13. Prepare merchandise for rental.
14. Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
15. Advise customers on use and care of the boats, personal flotation devices and paddles.
16. Assist customers in and out of boats.
17. Secure all equipment to protect against unauthorized use and theft.
18. Assist with all other property rentals as required. (fishing rods, etc.)

JOB SPECIFICATIONS:

Education/Employment: Any combination of education and experience which indicates possession of the skills, knowledge and abilities listed below.

Knowledge:

• Must have boating knowledge and experience.
• Service Orientation - Actively looking for ways to help people.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. For example, should the forecast call for bad weather do you rent or not rent?
• Instructing - Teaching others how to do something.
• Time Management - Managing one's own time and the time of others.

Abilities:

• Must be a self-starter and team player with a professional attitude and possess excellent verbal and written skills.
• Must be able to work 8+ hours on weekends (Sat. & Sun.) and holidays (Memorial Day Monday, July 4th & Labor Day Monday). Times may vary.
• Must be physically able to bend, stoop, push, pull and lift up to 50 pounds.
• Must have good interpersonal communication skills to interact positively with customers and staff.
• Must be able to swim.
• Water/Boater Safety certificate will be required. (Can be acquired online)
• Must be able to operate a computer for internet and email.  Knowledge of Word and Excel a plus.
• Must possess a valid PA Drivers license

Working Conditions:

Work is normally performed alone and involves frequent interruptions. Work may require responding to angry or upset individuals.

DISCLAIMER:

Classification descriptions are intended to describe the general nature and level of work being performed by a person assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, uties and skills required to perform the job.