Description We are offering a contract employment opportunity for a Help Desk Analyst in Ridgefield, Connecticut. This role will primarily entail providing support for client computer networks, troubleshooting technical issues, performing routine maintenance on PCs and peripherals, and supporting disaster recovery backup solutions. This position is a part of our telecom provider team and will be instrumental in maintaining our commitment to high-quality technical support and customer service.

Responsibilities:

• Quickly troubleshoot and resolve technical issues in a ticket queue

• Provide support for client computer networks, including business-related technologies such as Windows operating systems, Office 365, Remote Access usage, VOIP, and mobile devices

• Perform routine maintenance on PCs and peripherals

• Support disaster recovery backup solutions

• Escalate tickets as needed

• Communicate with clients as required, keeping them informed of incident progress and notifying them of impending changes or agreed outages

• Use skills in NCR, PC Desktop - Workstation, PC Hardware, and PC Skills to effectively perform duties and tasks. Requirements • Proficiency in NCR systems is required for this role

• Demonstrated knowledge of PC Desktop - Workstation is essential

• Strong PC Hardware skills are necessary for this position

• Applicants must show evidence of well-developed PC Skills

• Experience as a Help Desk Analyst or in a related role is preferred

• Excellent problem-solving skills and ability to troubleshoot technical issues effectively

• Strong communication skills, with the ability to explain complex technical issues in simple terms

• Ability to work well as part of a team and collaborate effectively with colleagues

• Demonstrated ability to manage multiple tasks and priorities effectively

• Strong customer service skills, with a commitment to providing exceptional service at all times

• Willingness to continue learning and stay updated with recent technological developments. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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