JOB DESCRIPTION

EXECUTIVE POSITION TITLE: Corewell Health East Medical Director of Quality

REPORTS TO: Corewell Health East Senior Vice President, Chief Quality & Safety Officer (CQO)

JOB CODE:

GENERAL SUMMARY:

The role of the Medical Director of Quality (MDQ) is to ensure Corewell Health East’s patients receive their care in a safe environment that is free from harm while ensuring them the receipt of the highest quality, evidence-based interventions to lead them to their optimal level of health and functioning. The role serves as the physician developing and supporting quality and clinical standardization of service lines, as well as leading strategic and clinical advancement priorities. The MDQ works directly with and under the direction of the Senior Vice President, Chief Quality & Safety Officer, and in close coordination with the Service Line Chief.

AREA OF RESPONSIBILITY:

Quality, Safety, and Patient Experience for assigned service line

ESSENTIAL DUTIES:

• Align and lead the Quality, Safety, Experience ( QSE) infrastructure for Corewell Health East’s defined service line.

• Provide intense focus on Metrics-that-Matter, working to improve all areas that involve the service line.

• Plan and implement the strategic and clinical development goals for the assigned service line under their direction, working with quality and operational teams.

• Work closely with Corewell East regional quality teams to oversee the efforts of the region’s quality program. Activities include leadership of all quality initiatives undertaken by the health system that relate to the service line.

• Work together with other clinical team members to identify quality issues and work towards improvement.

• Collaborate to develop clinical protocols and use evidence-based best practices to improve quality outcomes for the designated service line.

• Develop and support quality and clinical standardization within the assigned service line.

• Partner across regions to strengthen service line quality outcomes.

• Impact the continuous advancement of quality in the organization through focus on culture and process improvement.

• Lead, motivate and utilize business judgment to move the objectives of the region/system forward.

• Serve as a champion for patient safety for the service line. Works in close coordination with the hospital-based Medical Director of Quality. Work to proactively identify risks to patient safety. Impart a “Just Culture.” Participate in all relevant Root Cause Analysis meetings. Implement risk reduction strategies. Partner with risk to monitor safety concerns.

• Responsible for identifying issues impacting patient experience and working to improve the patient experience for patients within the service line. Actively work to improve patient experience scores within service line.

• Participate as needed in region-wide quality meetings and initiatives.

• Participate in and champion activities related to physician professionalism within the service line.

• Work with CQI champion and regional quality teams for service line related Blue Cross Quality Collaboratives. Partner with regional External Quality team to ensure full and optimal participation in relevant CQI’s

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.

STANDARD REQUIREMENTS: Supports the Mission, Value and Vision of Corewell Health (CH). Demonstrates personal commitment through active involvement in the performance improvement process.

Supports the Patient and Family-Centered Care (PFCC) model:

• Treats individuals with dignity and respect

• Shares complete and unbiased information with patients and their families.

• Encourages and supports patient and family participation in their care.

• Partners and collaborates with patients, families, and team members to ensure an excellent and positive patient experience.

  Supports and contributes towards the CH culture:

• Brings best self to work each day

• Is highly engaged

• Reflects a team-oriented approach

• Strives for excellence

• Treats patients, families, and co-workers with compassionate, extraordinary care every day

  Supports and contributes towards the CH Just Culture Environment:

• Encourage employees to report safety and quality concerns and encourage their participation in redesigning systems and processes to minimize the risks of errors from happening.

• Just Culture is about creating an environment where employees are encouraged to do the right thing, including reporting safety and quality concerns, so that we do not compromise our values in pursuit of our mission.

  Exhibits excellent customer service skills and behaviors toward internal and external customers and co-workers. Promotes positive public relations with patients/residents, family members, guests, and others.

  Supports and adheres to all Corewell Health’s customer service, service excellence, and performance standards. Supports and participates with all required compliance standards that may be department specific and/or identified by the organizations including in-service training, acceptable attendance, uniform, and dress code.

  Adheres to HIPAA requirements and maintains confidentiality of all data, including patient/resident, employee, and operations information.

  Supports and participates in a collaborative team-oriented environment – cooperates and works together with all co-workers, plans, and completes job duties, uses appropriate communications in sensitive and emotional situations and follows up as appropriate regarding reported complaints, problems, and concerns.

  Supports, cooperates with, and demonstrates safe work practices and attitudes, follows safety rules – including universal precautions

• reports and prevents/corrects unsafe conditions and behaviors and participates in organizational and departmental safety programs.

  Completes all required compliance standards that may be department specific and/or identified by the organization.

  Maintains current licensure, registration and/or certification, as applicable, always.

KEY LEADERSHIP COMPETENCIES:

Builds Trust

Creates and Communicates Clarity

Works Collaboratively and Fosters Teamwork

Builds a Cohesive Team

Utilizes Strategic Judgment

Cultivates a Service-Oriented Culture

Creates and Communicates Vision and Strategy

Leads Change and Innovation

STANDARD QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education / Training: Medical Degree

Work Experience : Ten (10) years of experience and mastery of professional or technical role/function required; preferably within a health system environment, hospital, or medical group practice environment. Five (5) years of experience and demonstrated skills in a progressive leadership role. Previous experience as a leader for multiple projects, large multi-faceted projects and/or leadership. Demonstrated ability to assess organizational needs, set priorities, implement projects, assess outcomes, and communicate to the organization.

Certification, Licensure, Registration : Medical Degree; Board Certified in at least one specialty

Other Qualifications : Excellent communication, data interpretation and problem-solving skills. Ability to lead through coaching, influence, and collaboration. Ability to work well with physicians, clinicians, and administrators at all levels of the organization. Advanced knowledge of computers and entire Microsoft Office product suite including familiarity with use of databases. Working knowledge of CMS requirements and related elements. Proficient in clinical benchmarking databases required. Tactful approach and refined interpersonal skills required to perform consultative role with internal customers. Abstract reasoning and strategic and operational decision-making skills required. Independently prioritize workload of self and team to meet required deadlines.

WORKING CONDITIONS:

Physical Effort : Regularly required to sit, talk or hear; frequently required to use repetitive hand motion, handle or feel, and to stand walk, reach, bend or lift up to 20 pounds.

Work Environment : Office, some travel to hospital campuses and remote interfaces

Primary Location

SITE - Royal Oak Hospital - 3601 W 13 Mile Road - Royal Oak

Department Name

OB Gynecology - CHMG East - Royal Oak

Employment Type

Part time

Shift

Variable (United States of America)

Weekly Scheduled Hours

8

Hours of Work

Variable

Days Worked

Variable

Weekend Frequency

Variable weekends

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

People are at the heart of everything we do, and the inspiration for our legacy of outstanding outcomes, innovation, strong community partnerships, philanthropy and transparency. Corewell Health is a not-for-profit health system that provides health care and coverage with an exceptional team of 60,000+ dedicated people—including more than 11,500 physicians and advanced practice providers and more than 15,000 nurses providing care and services in 22 hospitals, 300+ outpatient locations and several post-acute facilities—and Priority Health, a provider-sponsored health plan serving more than 1.2 million members. Through experience and collaboration, we are reimagining a better, more equitable model of health and wellness.