Premise Health Part-Time Customer Service Representative in San Antonio, Texas
eHealthScreenings, a Premise Health Company, is currently seeking a part-time Customer Service Representative for our headquarters office located in San Antonio, TX. In this position the part-time Customer Service Representative will be fielding in-bound calls and assisting customers with any questions they may have regarding our services/product, and/or accessing the website; resetting passwords, assisting with site navigation, etc.
ESSENTIAL JOB FUNCTIONS
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
May require other duties as assigned.
- High School Diploma or equivalent
- Minimum of two years of Customer Service or Call Center experience preferred
Knowledge and Skills:
Excellent written and oral communication skills
Ability to work in a structured environment and adhere to regulatory and compliance requirements
Strong interpersonal skills; professional, courteous, friendly, and empathetic
Strong problem-solving skills, analytical skills, and detail-oriented
Ability to positively adjust to a rapidly changing environment
Proficiency with MS Word, Excel and Outlook
Ability to deal with customers in a professional manner, including handling irate customers in a way that brings the interaction to a positive conclusion
Bilingual Spanish is a plus
This job operates in an office setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.