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Premise Health Part-Time Customer Service Representative in San Antonio, Texas

eHealthScreenings, a Premise Health Company, is currently seeking a part-time Customer Service Representative for our headquarters office located in San Antonio, TX. In this position the part-time Customer Service Representative will be fielding in-bound calls and assisting customers with any questions they may have regarding our services/product, and/or accessing the website; resetting passwords, assisting with site navigation, etc.

ESSENTIAL JOB FUNCTIONS

  • Determines requirements by working with customers.

  • Answers inquiries by clarifying desired information; researching, locating, and providing information.

  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

  • Maintains call center database by entering information.

  • Keeps equipment operational by following established procedures; reporting malfunctions.

  • Updates job knowledge by participating in educational opportunities.

  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

  • May require other duties as assigned.

BASIC QUALIFICATIONS

Education:

  • High School Diploma or equivalent

Experience:

  • Minimum of two years of Customer Service or Call Center experience preferred

Knowledge and Skills:

  • Excellent written and oral communication skills

  • Ability to work in a structured environment and adhere to regulatory and compliance requirements

  • Strong interpersonal skills; professional, courteous, friendly, and empathetic

  • Strong problem-solving skills, analytical skills, and detail-oriented

  • Ability to positively adjust to a rapidly changing environment

  • Proficiency with MS Word, Excel and Outlook

  • Ability to deal with customers in a professional manner, including handling irate customers in a way that brings the interaction to a positive conclusion

  • Bilingual Spanish is a plus

Work Environment:

This job operates in an office setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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