SHARE Sonoma County (SHARE), a 501c3 nonprofit, offers housing through several housing programs: its traditional Home Sharing program and Community House program. This case management position is offered to support our Community House program which utilizes empty houses to create community through shared housing. This housing program supports clients who are currently experiencing homelessness and serves those mostly individuals who are 50 years and older and cannot afford housing in this county due to extremely low-income status.

Job Description: Provide case management, must speak proficiently in both English and Spanish languages, through assessment and ongoing supportive services designed to assist each client to stabilize through housing, utilizing our Stepping Stones to identify and provide additional helpful resources to encourage improved health, well-being, and financial status.

Bilingual Case Manager Job Responsibilities:

40-Hours Full-Time Case Management position: Salary based upon experience

Responsible for supporting the needs of each client participating in the SHARE Community House program throughout Sonoma County

Client Supportive Services:

Treat each client in a nonbiased and nonjudgmental manner at all times

Establish case management profile/assessments:

Identify vulnerabilities of each client

History of addiction and addiction type

Behavioral Health Diagnosis

Determine case plan / Stepping Stones application for each client

Identify applicable resources to help improve each clients well-being, e.g.: nutrition, therapy support, medical assistance, job development, finances, needs, etc.

Identify and resolve proactively potential concerns or adverse situations

Identify obstacles or problematic behaviors

Provide conflict resolution between home sharers

Create case management that is proactive and supports each unique client and household

Create regular check-ins with proactive communication and practices to ensure SHARE maintains a low attrition rate; that each Community House is successful

Monitor and document through case notes the progression/stages of each matched client

Monitor and document weekly, bi-weekly, monthly, etc.

Provide remedial solutions

Proactively address the impact on clients when any changes occur within each Community House

Document client improvements or declines / continued upstream / stabilization of each client

Develop and monitor agency referrals and collaborations with service providers involved with shared clients

Identify each agencys timeline for collaborative support of mutual client

Help identify and establish boundaries and expectations of each client

Partnership with Sonoma County Enhanced Care Management / Behavioral Health Division

Attend pertinent new placement rental agreement signing

Schedule regular client and Community House check-ins

Identify and coordinate the support system for each client

Continue to improve own competencies through educational resources

Identify and create educational / training opportunities for self, read technical publications relevant to SHAREs work, join professional networks, and participate with peers in other agencies

Recommendations to Executive Director for improving SHARE results through studying, evaluating, and re-designing internal processes

Collaborate with Executive Director to further develop Case Management policies and procedures

SHARE tends to serve more vulnerable populations of Sonoma County. Experience in working with clients who are chronically unhoused and/or have mental health diagnoses, those over 50 years of age, and also households that include children is preferable.

Required Skills

[Experience in supporting chronically un-housed clients as well as those diagnosed or un-diagnosed with a behavioral health concern.

Ability to meet each client where he or she is at without judgment, condemnation, or discri ination

Ability to communicate in a non-judgmental and unbiased manner

Compassionate listening skills

Ability to maintain a can-do attitude; remain flexible and adaptable

High-level energy; efficient work ethic; goal-oriented

Ability and willingness to work in a team environment and provide a positive team spirit

Must be a self-starter with a strong ability to work independently

Ability to arrive on time and to maintain good work attendance

Dress in a professional manner and uphold professional decorum at all times

Demonstrate problem-solving and decision-making abilities

Ability to maintain clear personal boundaries, and to practice good self-care

Strong administrative, organizational, and time management skills

Excellent intuition, compassion, patience, and listening skills

Willingness to tackle a variety of tasks in a growing, fast-paced non-profit work environment

EXPERIENCE

Experience and ability to connect and work with those who are vulnerable, disabled, and of an older population (50 years and older), and households that include children

Experience and ability to:

Connect, work with, and support those experiencing homelessness or in danger of homelessness

Experience and ability to support clients with a history of addictions, drug, and alcohol, opioid, gambling, etc.

Experience and ability to support clients who relapse

Experience and ability to establish boundaries to create positive outcomes and ensure the safety of each household/community

Ability to identify and assess each clients level of care, vulnerability, resources, and services required

Familiarity with community resources and services for the aging community

Familiarity with community resources and services for those experiencing homelessness

An understanding of the shelter system throughout Sonoma County

An understanding of the workings of the Rapid Rehousing HUD funding program

Proficiency in fair housing rules and regulations is helpful

Bilingual a plus

OTHER REQUIREMENTS

B.A. or B.S. from a four-year college; minimally five years of training; or equivalent combination of education and experience, preferably in the field of Human Services, Psychology, and/or Gerontology

Valid California drivers license and proof of current automobile insurance

Competence in MS Word software, Excel a plus, Outlook, Google Docs, database entry (training will be provided), proficiency in email correspondence

Must have a functional vehicle able to withstand 300+ miles per month

May be required to lift up to thirty pounds

Post-offer: Must be willing to undergo a background check and provide at least three work-related references

Fully vaccinated for the COVID-19 virus is preferred due to client vul ]{arial",sans-serif"=""}