Job Information
TEKsystems SCRA Specialist (Entry Level) in Winchester, Virginia
TEKsystems is hiring for an entry-level position with a Fortune 100 Financial Institution in Winchester, VA
Objective: To review and process requests for interest rate reduction under the Service Member Civil Relief Act (SCRA) qualifications. Serve members by answering SCRA inquiries and questions pertaining to lending products via internal and external communication platforms including private and federal educational loans.
Description:
Prepare, research, and process requests from members applying for the interest rate reductions under the SCRA
Validate receipt of members’ military documents and active duty information on documentation
Determine acceptability of active duty documents and eligibility of lending accounts; evaluate SCRA requests against federal guidelines to determine approval/disapproval of document for SCRA
Audit and adjust Mortgages, Consumer Loans, Credit Cards and Checking Lines of Credit (CLOCs) for qualifying members of SCRA
Perform complex debt account transactions and adjustments, using several subsystems, to process interest rate and minimum monthly payments changes and adjustments
Complete rate, amortizing, and billing adjustments on eligible accounts at both initiation and release from SCRA coverage
Reimburse (if applicable) accounts for overpaid interest due to retro-active SCRA adjustments using applicable lending systems and JVS
Submit reimbursement requests to investors monthly and quarterly; monitor and insure reimbursements are received by investors
Conduct mandatory quarterly and monthly analysis and investigate SCRA Investor mortgages to confirm compliance with investor regulations
Regularly monitor and review SCRA account activity and follow up with members when orders near expiration date to determine continued eligibility
Place members into the SCRA database, process extensions and release letters
Review/analyze Accounts under SCRA protection for reporting purposes
Perform monthly and quarterly audits on mortgage accounts
Respond/investigate/research/resolve internal audit findings
Review and process approved and declined SCRA coverage from Service Partners
Counsel internal partners and external members regarding policy regarding compliance with the SCRA
Advise members of SCRA requirements and applicable rules and regulations
Research and investigate military documents to make decisions supporting policy in compliance with the SCRA and complex questions regarding eligibility
Research and respond to CFPB and BB complaints
Serve as subject matter expert regarding policies regarding the extension of SCRA protection
Qualifications/Skills :
Familiarity with financial institution and lending practices, principles and regulations (preferred/not required)
Experience working a team oriented office environment (1 -2 years)
Ability to work in a multifaceted and fast-paced environment
Strong administrative skills/customer service skills
Work Environment:
Monday – Friday 11:00am – 7:30pm EST
Hybrid Work Schedule: 2 day in office and 3 at home
All equipment provided
Peer to peer training: 9:00am – 5:30pm EST
Roughly 6 weeks at min 2 week heads up on when training will end
Reliable company with strong core values
Experience Level : Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
TEKsystems
- TEKsystems Jobs